Frequently Asked Questions
How do I become a Betrebels member?
It’s easy to become a BetRebels member. All you need to do is open the sign up link. You will have to use the same e-mail address for your registration and account verification. Registering at BetRebels lets you use all the amazing products found on the site. You can use your account to place your bets or view personal details. You need to deposit real money into your account before you can actually place any bets. The minimum deposit necessary to open an account is €10. If you need more information you can click on the Cashier button.
The ID I wanted to use is already taken. What should I do?
If you have entered a user ID that already exists in the database, try again with a different user ID of your choice (for example, try again with the desired user ID plus a digit at the end).
I forget my user ID or password. What can I do?
Simply click at the “lost your password” button and follow the on screen instructions. You will receive the username or password via e-mail shortly. Alternatively you can call the customer support team or send an email to [email protected] specifying your first name and surname, residential address, date of birth, and the e-mail address listed in your BetRebels account.
Can I change my password?
You can login and change your password at any time under “User account / password”. This is advisable if you suspect that your Betrebels login info may be compromised. Always make sure to keep your login info private. Betrebels is not liable for any misuse of your account. We advise you to choose a secure password that is hard to guess (e.g. an arbitrary combination of letters and digits) and to change your password periodically.
I have input incorrect personal information. What should I do?
If you need to correct information that you have entered, you can do this by going to ‘User Account’ and choosing ‘Personal Details’. Some details like your username cannot be altered for security reasons. If you discover a discrepancy, you should contact Customer Services immediately to have the error rectified.
Can I use more than one Betrebels account?
Each player is limited to one betting account. Betrebels strictly enforces this rule.
Is it possible to close my account?
Please send an email to [email protected] and request a closure of your account. Please include your account’s details.
Can I close my Casino account but continue betting in the Sportsbook?
Yes you can, all you need to do is send a request to [email protected] Please include your account’s details.
How can I exclude myself from Betrebels?
Betrebels allows every customer to self-exclude themselves from their account(s) for 6 months, 1 year, 2 years or 5 years. Once this change has been made, the account will remain inaccessible until the expiration of the set period. During the opting out period, Betrebels will do all they can to prevent new accounts from being opened. An account that is simply ‘closed’ can be re-opened by the player at any time. If you wish to use this function or require further information on it, please contact Betrebels and ask for the help of an customer service member.
How can I make a deposit?
It is really easy to make a deposit on Betrebels.com. All you need to do is login, click on ‘Deposits’ and follow the on screen instructions. You can find all the necessary information on the payment methods and basic terms and conditions (minimum deposit, fees, etc.) For more information on a particular deposit option, click here.
How do deposits/withdrawals made to/from Betrebels appear in my bank/credit card statement?
You will find the word “Betrebels” next to the transaction details.
Are my transactions/personal details secure?
The Betrebels site has been developed with your personal privacy and security as the prime concern. All payments are processed using one of the leading providers of online credit and debit card transaction processing solutions, employing only the highest standards of data encryption to ensure that your details are not accessed or misused.
Why do I need to send a copy of my ID?
For your own safety, and to comply with licensing obligations, an official ID photo is required before you can complete for your first withdrawal. You may upload or send it by e-mail at the support team. The purpose of checking your ID is to ensure that you are of full legal age and to validate that you are the person applying for the payout and not an unauthorized third party. Make sure that the copy/scan of your ID is not too dark to read and please limit the size of your documents to 5 MB. Please mention your username with the attached files. There may be some restrictions on your account until your ID is verified.
Can I use a Visa Electron card to make a transaction?
In general yes, but, if you are a Visa Electron holder, you are suggested to check your status with your bank before making an on-line transaction.
Do I need to enter my card details every time I make a transaction?
No, if you have already made a deposit, then any subsequent transactions will be made with the card details that you last used on your account. You may be asked to enter the CV2 number (last 3 digits on the back of your card) each time you deposit online.
What happens when my credit card expires?
If your credit card has expired, you will see a ‘Renew’ option when you try to make a deposit. You can insert your new expiry date by clicking on this option.
How do I cancel my credit/debit card?
To cancel your credit/debit card all you need to do is forward a written request. However, in case of deposits made with credit cards besides MasterCard, withdrawals from your BetRebels account will only be possible by crediting the same card. Cancellation of the credit card can only take place once you have withdrawn the full amount of any deposits made with that credit card.
What is an IBAN?
The International Bank Account Number (IBAN) is an international standard for numbering bank accounts. The IBAN consists of a two letter country code and up to thirty alphanumeric characters. If you reside in the EU, you can find the IBAN number on your bank statement.
What is the swift code or BIC?
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code can usually be located on your cheque book and consists of either 8 or 11 characters. If you have any doubts, please contact your branch to confirm the correct code.
How can I modify or cancel a withdrawal request?
You may cancel your withdrawal request only if your account balance has not changed, meaning that your request has not yet been processed. To do this follow the withdrawal procedure and choose the withdrawal type you wish to cancel. At this point you will be given the option of either cancel or continue with this new request.
How can I make a withdrawal if I made a deposit with MasterCard?
If you have deposited with MasterCard, you can only withdraw through a direct bank transfer to the cardholder’s bank account.
How do I place a bet?
If you wish to bet on a single selection, you must choose your preferred in the ‘Sports’ menu on the lower left side of the ‘Sports’ page. By clicking on the odds you wish to select, your selections will automatically be added to the Bet Slip. Once on the betslip, you can enter the stake you wish to place or the amount you wish to win in the relevant boxes. In order to confirm your bet, simply click on ‘Continue’ and then press ‘OK ‘.
What is the minimum stake I can bet?
The minimum stake you can bet is 0.05 EURO or the equivalent of any other currency.
What is the maximum payout?
The maximum winnings per week per private client or per Betrebels partner is limited to €10.000 regardless of the number of bets placed. Betrebels reserves the right to retain the winning amounts exceeding €10.000 on the account of a private client or of sub-clients of a Betrebels partner. The week is considered to start at 00:00:00 CET Monday and end on 23:59:59 CET Sunday.
Where can I view my bets?
Click on ‘Account’ and then ‘Bet List’ near the top of the Sports page. You will then be able to view every settled or unsettled sportsbook bets, transfers, account management plus your deposits and withdrawals, through the drop down menu. You can click on “bet details” if you wish to find more information.
I accidentally placed a bet. Can it be voided?
Unfortunately, as soon as you press the confirm button Betrebels will view that action as a confirmation of your intent, and as such you will not be entitled to a refund.
How can I see if my bet has been accepted?
Once you have confirmed your bet by clicking ‘OK’ on the bet slip, you will receive a confirmation of acceptance if the bet was successfully placed. Each bet you place will appear in your betting account under the ‘Bet List’. In exceptional cases, a bet you might place may fail to appear immediately under ‘Bet List’. Please note that once a bet is placed, it can no longer be cancelled.
Why was my bet cancelled?
Bets may be cancelled for a variety of reasons. Please refer to the Rules and Regulations page or contact the support team. Cancelled bets will be displayed in grey in your betting account under the ‘Bet List’.
An event has finished but I have not received my winnings. How long do I have to wait?
The winnings will be credited within 1 (one) hour after an event has finished. All winnings on events that take place after 21.00 CET will be credited on the following morning. Please note, that bets placed on Antepost may take longer to be credited.
How does live betting work?
The Betrebels live betting section offers a one-of-a-kind betting suspense right up to the final result. Thousands of punters place their bets at the same events simultaneously. The odds are dynamic and change according to the course of the event. In parallel, all the relevant information is displayed in real time: the current score, elapsed time, yellow and red cards, etc. A live ticker will mark the progress of the game, while you can also participate in a conversation taking place on the chat room. Live bets are available not only for football games but also for many any other sport events, such as tennis and Basketball.